Find answers to frequently asked questions about Office 365 Email, Outlook, Outlook Web (OWA) and other Office software.

 

Email & Calendaring

Outlook - Windows
Outlook for Mac
Outlook Web App (OWA)

Office 365 ProPlus Software

 

Email & Calendaring

Contact the Service Desk at 994-1777 and ask to be made a delegate of the mailbox (you will need the mailbox owner's permission).  Once granted the next time you open Outlook (desktop version) the mailbox will be listed. For more information, visit our departmental email webpage.

No. New requests for email aliases will not be fulfilled.

See the Office 365 (Exchange) Email Setup Instructions for your device:

You will need to configure your client using the common email settings listed below. 

NOTE: We recommend using Outlook for the best email experience, other solutions are not supported.

Email Address: bob.cat@montana.edu (your email address)
Username: NetID@msu.montana.edu (v11r333@msu.montana.edu)
Password: NetID password

Outgoing server (SMTP) setting:
Server name: smtp.office365.com
Port: 587 
Security: TLS
Authentication: Normal Password

IMAP setting:
Server name: outlook.office365.com
Port: 993
Encryption method: SSL

POP setting:
Server name: outlook.office365.com
Port: 995
Encryption method: SSL

Please contact the UIT Service Desk at 994-1777 or helpdesk@montana.edu.

50GB.

Yes. Office 365 is available to users anywhere in the world where you have an internet connection.

For the most up to date info on message size limits and attachments please see:  https://technet.microsoft.com/en-us/library/exchange-online-limits.aspx?f=255&MSPPError=-2147217396#MessageLimits. 

Your department may give you specific guidance or requirements. In addition, all faculty, staff, and students have the option to use our secure transfer portal.

Messages in your Deleted Items folder will be automatically deleted after 30 days. 

To add a shared calendar:

  1. Open the Calendar (in Outlook or OWA). 
  2. In the left-side navigation click on Add Calendar.
    Outlook calendar add account button
  3. Click "Add from directory" either on the left side navigation panel or the large blue button on the main window.
    Outlook calendar's add a calendar window
  4. Select the account from which you want to search from.
    Outlook calendar's add from directory - select from which account you're pulling from
  5. Type the person, group, or resource from MSU's directory to add to your list of calendars. Then, select which list you would like to add this calendar to like "people's calendars", "my calendars", or any other lists you've created.
    Outlook calendar's add from directory - choose the account whose calendar you would like to add and where you want to put it in your calendar sorting.
  6. You will now see this calendar in the list that you chose.
    Outlook calendar's list of calendars with "people's calendars" highlighted.

 

To remove a shared calendar, hover over the name, click on the triple dots, and select "remove".

The remove calendar button in Outlook calendar.

Direct Link Method

Go to the web link: Mail - Change Photo

Via Outlook

  1. Logon to Outlook.
  2. Go to file, which should open to Account Information.
  3. On the silhouette, select the 'change' link. This will take you to the web access.

    Image of the Outlook Account Info page with icon silhouette.

  4. Then click the circle icon at the top right corner.

    The top right corner of the Outlook Online browser page where a circle icon exists. It originally has the person's initials instead of a photo.

  5. Click this profile circle once more.The pop-up of the profile's info page.
  6. This will open the pop-up to change your profile picture.Profile photo change pop-up. There is a large circle icon with the profile's initials. This is where you can either drag and drop or upload a file to change the photo.
  7. You can select a photo by browsing or dragging a photo to this location. Then save. It may take a few minutes for your photo to change in the profile as it must fully sync.

The same pop-up as before but this time the circle icon has an image of a puppy instead of the profile's initials.

Scheduling Poll is a native feature for Outlook on the web and for Outlook 365 that allows you to create meeting polls allowing attendees to choose (vote for) the times that work best for them.  

 Learn more about Scheduling Poll.

Outlook - Windows 

Follow the appropriate instructions below:

Windows - How to forward email on Outlook.

To change junk email settings: 

  1. Click the Home tab.
  2. Select down arrow on Junk icon and select Junk E-mail Options.
  3. Click appropriate tab to make changes.

Tabs: 

Options - change the level of aggressiveness for how Outlook filters junk mail

Safe Senders - add addresses to list of senders that should not be treated as junk.

Blocked Senders - add addresses to list that should ALWAYS be treated as junk.

To block senders:

Block a sender or send a message to junk folder directly from your inbox by right-clicking a message and selecting Block sender OR Junk > Send to Junk Folder.

These instructions may also be viewed in the Microsoft Office Support pages Block or allow junk email settings article. 

Visit Focused Inbox for Outlook to learn more.

No, you can turn it off following these instructions:

Turn off Focused Inbox

Outlook for Mac

Follow this link to instructions:

Mac - How to forward email on Outlook for Mac.

Outlook lets you mark email as junk or block a sender from

Mark email as junk:

  • Right-click the unwanted email, and select Junk Mail > Mark as Junk.
  • Or, select the unwanted email, and then select Home > Junk > Junk.

Both options will move the email to your Junk Email folder

Move emails that are not junk to the Inbox

  1. Select the Junk E-mail folder, select an email, and then select Home > Junk > Not Junk.
  2. Or, to move email from Junk folder to inbox- select the Junk E-mail folder, right-click the email, and select Junk Mail > Mark as Not Junk.

The email message is moved to the Inbox.

Block a sender

  1. Select the unwanted email.
  2. Go to Home tab.
  3. Click Junk dropdown arrow >  Block Sender.
    OR      right-click message and click Junk Mail > Block Sender.

No, you can turn it off following these instructions:

Turn off Focused Inbox

or Go to theOrganize tab, click theFocused Inbox icon.  This will deselect it and the Focused andOther tabs will disappear from the top of your mailbox.

 

 

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Outlook Web App (OWA)

Log into Office 365 OWA by going to http://outlookweb.montana.edu and clicking the Log In button.

Log in credentials:
User name:
- Faculty/Staff?student Workers: NetID@msu.montana.edu
- Students: NetID@student.montana.edu
Password: NetID password

OWA will timeout after 8 hours of inactivity.

Visit Block or allow (junk email settings) to learn how to use these settings to manage junk email and about creating safe senders and blocked senders lists.

Office 365 ProPlus Software

Visit Office 365 for Faculty and Staff where you'll find downlaod and installation instructions.

Check out Microsoft's Office accessibility video training series, to learn how to create accessible content in Outlook, Word, Excel and PowerPoint. 

See also accessible Office templates for download.

It is possible, but not recommended, as you could accidentally sync this sensitive data to the cloud and/or desktop. You should never use OneDrive for Business to sync any data that is restricted or contains student information as this will create a copy of the data on your local hard drive. If ever in doubt contact the IT Service Desk at 994-1777 or helpdesk@montana.edu.

 

 

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